Terms of service

Overview

This website is operated by Everessence. Throughout the site, the terms “we”, “us” and “our” refer to Everessence. Everessence offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1 - Online Store Terms & Skincare Disclaimer

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or country of residence.

Product Representation: We stock premium cosmeceutical and skincare brands, including Biomedical and Vitaderm. The information provided on this website regarding product ingredients, benefits, and usage guidelines is for educational purposes only and does not constitute medical advice.
Skin Sensitivity & Usage: Advanced skincare products contain active ingredients that may cause reactions if used incorrectly. It is your responsibility to follow product instructions, perform patch tests, or consult a skincare professional before starting a new regimen. Everessence is not liable for adverse skin reactions resulting from misuse or individual skin sensitivities.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Section 2 - E-Commerce & Transactional Integrity (ECTA Compliance)

In compliance with Section 43 of the South African Electronic Communications and Transactions Act (ECTA), the following details are disclosed for the record:

Full Name: Everessence
Main Business: Online retail of biomedical and retail skincare products.
Website Address: www.everessence.co.za
Online Shop Address: www.shop.everessence.co.za.
Official Email Contact: everessence@everessence.co.za

An agreement between Everessence and a customer only comes into effect once online payment has successfully cleared and the order has been processed for dispatch. We reserve the right to refuse or cancel any order at our sole discretion.

Section 3 - Accuracy of Pricing and Products

Pricing: Prices for our products are subject to change without notice. All prices displayed on the website are quoted in South African Rand (ZAR).
Errors and Omissions: Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

Section 4 - Privacy & Personal Information (POPIA Compliance)

Your submission of personal information through the store is governed by our Privacy Policy and strictly adheres to the Protection of Personal Information Act (POPIA), Act 4 of 2013.

Consent to Process: By creating an account, checking out as a guest, subscribing to marketing, or logging a return via email, you explicitly consent to Everessence processing your Personal Information (including name, email, contact number, delivery address, and payment history) to fulfill your order and handle subsequent customer care.
Information Security: We utilize industry-standard, secure Shopify architecture alongside trusted South African payment gateways to safeguard your personal and transactional details.
Your Rights: You maintain the right to access, rectify, or request the deletion of your personal data held by Everessence at any time. All privacy-related queries can be directed to our designated Information Officer at everessence@everessence.co.za

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Section 5 - Account Security

If you create an account on our store, you are entirely responsible for maintaining the confidentiality of your account credentials (username and password). You agree to accept responsibility for all activities that occur under your account. We reserve the right to terminate accounts or refuse service if fraudulent or unauthorized activity is suspected.

Section 6 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose;
To solicit others to perform or participate in any unlawful acts;
To violate any international, national, or provincial regulations, rules, or laws;
To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
To submit false or misleading information;
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website.

Section 7 - Limitation of Liability

Everessence does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by the Consumer Protection Act (CPA), Everessence, our directors, officers, employees, and suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages—arising from your use of any of the service or any products procured using the service.

Section 8 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Section 9 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.